If you wish to cancel the order before dispatch your payment will be refunded in full to your chosen payment method however if the order has already been dispatched to the courier this will not be possible and you must contact us and return the parcel at your own expense unopened within 14 days of receipt and we will refund the price of the order including our standard postage service charges. Unfortunately we cannot refund payments for premium/expedited/next day postage services.
Unfortunately we do not accept returns of opened orders or part used orders due to health and safety issues and legislation out of our control these products would not be suitable for re sale. If you have any doubts about your purchase please initially choose a taster box.
To make a return please notify us of the return via the contact us form and return the items securely packaged using a tracked postal service to ShakeThatWeight, Unit B1, Fenton Trade Park, Dewsbury Road, Stoke-on-Trent, ST4 2TE. Please ensure you put a note inside with your name, contact details and order number, otherwise your return cannot be processed.